Microsoft Office Stopped Working On Mac
- Ms Office Not Working On Mac Os Sierra
- Microsoft Office Stopped Working On Mac
- Microsoft Office 2011 Stopped Working On Mac
- My Microsoft Office Stopped Working
Ms Office Not Working On Mac Os Sierra
At times your users might encounter issues with Office Add-ins that you develop. For example, an add-in fails to load or is inaccessible. Use the information in this article to help resolve common issues that your users encounter with your Office Add-in.
You can also use Fiddler to identify and debug issues with your add-ins.
Common errors and troubleshooting steps
If you want to use Office 2011 you can restore your system to a point prior to installing Catalina. Restore your Mac from a backup - Apple Support Apple dropped support for ALL 32-bit applications, drivers, hardware, etc in Cataliina. Jan 22, 2017 Microsoft office stopped working on my mac. I can't open excel, powerpoint, or word. Technician's Assistant: How much experience do you have with this particular machine? I have a mac book air - I've had a mac of some sort for 20 years.
The following table lists common error messages that users might encounter and steps that your users can take to resolve the errors.
Error message | Resolution |
---|---|
App error: Catalog could not be reached | Verify firewall settings.'Catalog' refers to AppSource. This message indicates that the user cannot access AppSource. |
APP ERROR: This app could not be started. Close this dialog to ignore the problem or click 'Restart' to try again. | Verify that the latest Office updates are installed, or download the update for Office 2013. |
Error: Object doesn't support property or method 'defineProperty' | Confirm that Internet Explorer is not running in Compatibility Mode. Go to Tools > Compatibility View Settings. |
Sorry, we couldn't load the app because your browser version is not supported. Click here for a list of supported browser versions. | Make sure that the browser supports HTML5 local storage, or reset your Internet Explorer settings. For information about supported browsers, see Requirements for running Office Add-ins. |
When installing an add-in, you see 'Error loading add-in' in the status bar
- Close Office.
- Verify that the manifest is valid
- Restart the add-in
- Install the add-in again.
You can also give us feedback: if using Excel on Windows or Mac, you can report feedback to the Office extensibility team directly from Excel. To do this, select FileFeedbackSend a Frown. Sending a frown provides the necessary logs to understand the issue.
Outlook add-in doesn't work correctly
If an Outlook add-in running on Windows and using Internet Explorer is not working correctly, try turning on script debugging in Internet Explorer.
Go to Tools > Internet Options > Advanced.
Under Browsing, uncheck Disable script debugging (Internet Explorer) and Disable script debugging (Other).
We recommend that you uncheck these settings only to troubleshoot the issue. If you leave them unchecked, you will get prompts when you browse. After the issue is resolved, check Disable script debugging (Internet Explorer) and Disable script debugging (Other) again.
Add-in doesn't activate in Office 2013
If the add-in doesn't activate when the user performs the following steps:
Signs in with their Microsoft account in Office 2013.
Enables two-step verification for their Microsoft account.
Verifies their identity when prompted when they try to insert an add-in.
Verify that the latest Office updates are installed, or download the update for Office 2013.
Add-in doesn't load in task pane or other issues with the add-in manifest
See Validate an Office Add-in's manifest and Debug your add-in with runtime logging to debug add-in manifest issues.
Add-in dialog box cannot be displayed
When using an Office Add-in, the user is asked to allow a dialog box to be displayed. The user chooses Allow, and the following error message occurs:
'The security settings in your browser prevent us from creating a dialog box. Try a different browser, or configure your browser so that [URL] and the domain shown in your address bar are in the same security zone.'
Affected browsers | Affected platforms |
---|---|
Internet Explorer, Microsoft Edge | Office on the web |
To resolve the issue, end users or administrators can add the domain of the add-in to the list of trusted sites in Internet Explorer. Use the same procedure whether you're using the Internet Explorer or Microsoft Edge browser.
Important
Do not add the URL for an add-in to your list of trusted sites if you don't trust the add-in.
To add a URL to your list of trusted sites:
- In Control Panel, go to Internet options > Security.
- Select the Trusted sites zone, and choose Sites.
- Enter the URL that appears in the error message, and choose Add.
- Try to use the add-in again. If the problem persists, verify the settings for the other security zones and ensure that the add-in domain is in the same zone as the URL that is displayed in the address bar of the Office application.
This issue occurs when the Dialog API is used in pop-up mode. To prevent this issue from occurring, use the displayInFrame flag. This requires that your page support display within an iframe. The following example shows how to use the flag.
Changes to add-in commands including ribbon buttons and menu items do not take effect
If changes you've made in the manifest, such as file names of ribbon button icons or text of menu items, do not seem to take effect, try clearing the Office cache on your computer.
For Windows:
Delete the contents of the folder %LOCALAPPDATA%MicrosoftOffice16.0Wef
.
For Mac:
Add-ins are often cached in Office for Mac, for performance reasons. Normally, the cache is cleared by reloading the add-in. If more than one add-in exists in the same document, the process of automatically clearing the cache on reload might not be reliable.
You can clear the cache by using the personality menu of any task pane add-in.
Choose the personality menu. Then choose Clear Web Cache.
Note
You must run macOS version 10.13.6 or later to see the personality menu.
You can also clear the cache manually by deleting the contents of the ~/Library/Containers/com.Microsoft.OsfWebHost/Data/
folder.
Note
If that folder doesn't exist, check for the following folders and if found, delete the contents of the folder:
~/Library/Containers/com.microsoft.{host}/Data/Library/Caches/
where{host}
is the Office host (e.g.,Excel
)~/Library/Containers/com.microsoft.{host}/Data/Library/Application Support/Microsoft/Office/16.0/Wef/
where{host}
is the Office host (e.g.,Excel
)com.microsoft.Office365ServiceV2/Data/Caches/com.microsoft.Office365ServiceV2/
For iOS:
Call window.location.reload(true)
from JavaScript in the add-in to force a reload. Alternatively, you can reinstall Office.
Changes to static files, such as JavaScript, HTML, and CSS do not take effect
The browser may be caching these files. To prevent this, turn off client-side caching when developing. The details will depend on what kind of server you are using. In most cases, it involves adding certain headers to the HTTP Responses. We suggest the following set:
- Cache-Control: 'private, no-cache, no-store'
- Pragma: 'no-cache'
- Expires: '-1'
For an example of doing this in an Node.JS Express server, see this app.js file. For an example in an ASP.NET project, see this cshtml file.
If your add-in is hosted in Internet Information Server (IIS), you could also add the following to the web.config.
If these steps don't seem to work at first, you may need to clear the browser's cache. Do this through the UI of the browser. Sometimes the Edge cache isn't successfully cleared when you try to clear it in the Edge UI. If that happens, run the following command in a Windows Command Prompt.
See also
Summary
If you are encountering 'Microsoft Outlook has stopped working' error on your Windows 10/8/7 computer due to unspecific reasons, you can use the useful solutions here to resolve this issue. Besides, you can try EaseUS data recovery software to recover deleted, lost, and corrupted .pst or.ost files.
Workable Solutions | Step-by-step Troubleshooting |
---|---|
Fix 1. Remove Flawed Add-ins | Press Windows + R keys to active Run dialog. Type Outlook.exe /safe..Full steps |
Fix 2. Use Event Viewer | Type Event Viewer, and press 'Enter'. Expand 'Windows Logs'..Full steps |
Fix 3. Create a New Profile | Go to 'Control Panel > mail'. Click 'Show profile > Add'..Full steps |
Fix 4. Repair MS Office Suite | Open 'Control Panel', there, choose 'Programs and Features'..Full steps |
Fix 5. Repair Corrupt PST File | Press Windows + E to open File Explorer. Search for SCANPST in the Search bar..Full steps |
Fix 6. Recover Outlook Emails | Choose the drive X: where your lost email files were saved, and click 'Scan'..Full steps |
Like other Office software, you are very likely to meet 'Microsoft Outlook has stopped working' error while opening or sending an email with Outlook 2007, 2010, 2013, or 2016.
Outlook stopped working may occur due to several reasons, like incompatible add-ins, DLL files problem, lost or corrupted PST file, and more. Whatever the cause is, as soon as you come across Outlook not responding error, you can try the methods demonstrated below.
How to Solve 'Microsoft Outlook has stopped working' Error
When Microsoft Outlook suddenly becomes gray and says 'Not Responding' or 'Microsoft Outlook has stopped working' error, you can use the following workarounds to fix the problem.
Way 1. Remove Flawed Add-ins in Safe Mode
1. Press Windows + R keys to active Run dialog. Type Outlook.exe /safe and hit Enter to access the safe mode.
2. Go to 'File' > 'Options' > 'Add-ins' > 'Go'.
3. In the pop-up window, remove all the third-party add-ins and remain the Microsoft add-ins you need.
Way 2. Use Event Viewer
You can use Event Viewer to diagnose the reasons for Outlook stopped working in event logs.
1. In the Windows Search Box, type Event Viewer, and press Enter.
Microsoft Office Stopped Working On Mac
2. Expand 'Windows Logs' in Event Viewer Windows, then choose 'Application'. Find out items named 'Outlook', 'Windows Error Reporting' or 'Application Error' in the Source line. Identify the reasons, locate the error file, and delete.
![Stopped Stopped](https://ttcshelbyville.files.wordpress.com/2018/09/bus-hours.png)
If you don't find any useful information here and the Outlook keeps not working, continue to take the following measures to resolve the issue.
Way 3. Create a New Outlook Profile
1. Go to 'Control Panel' > 'mail'.
2. In the new dialog, click 'Show profile' > 'Add' and type a profile name. Click 'OK' to move on.
3. Type the email account, and click 'Next'.
Microsoft Office 2011 Stopped Working On Mac
4. Now, set the newly created profile as the default email profile. Then, restart your outlook.
Way 4. Repair your MS Office Suite
This operation will check and repair any errors that might cause Microsoft Outlook has stopped working or responding issue.
1. Close all the running Office applications.
2. Open 'Control Panel', there, choose 'Programs and Features'.
3. Right-click on the Microsoft Office. Select 'Change' > 'Quick Repair' > 'Repair'. After the repair process ends, restart Outlook.
Way 5. Repair Corrupt PST File with SCANPST
1. Press Windows + E to open File Explorer. Search for SCANPST in the Search bar. When you find the program, double-click to open it.
2. In the Microsoft Outlook Inbox Repair Tool window, click 'Browse' to choose the .pst file to repair.
3. Click 'Repair' to fix the damaged .pst file. When the process completes, restart Outlook.
My Microsoft Office Stopped Working
How to Recover Lost/Deleted Outlook Emails with Email Recovery Software
What should you do if the .pst files are lost or corrupted? Or how can you recover lost Outlook emails caused by the Outlook has stopped working problem? In this situation, resort to EaseUS data recovery program for help. This data recovery software enables you to scan your computer and restore the lost or corrupted .pst files. After the recovery, you can get back all contents, such as e-mails, attachments, contacts, calendars, tasks, notes, and journals, etc.
Now, download this powerful email recovery tool to recover deleted emails and .pst/.ost files with ease.
Step 1. Choose the drive X: where your lost email files were saved, and click 'Scan'.
Step 2. The software will initiate a scanning process immediately. The larger the drive is, the longer time it takes. Wait patiently until the scan is complete. To quickly locate the email files, you can click 'Filter' -> 'Emails', or directly search a specified file extension, such as .pst, .ost, etc.
Step 3. In the filtered results, choose the desired email files and click 'Recover'.
Import PST/OST files into Outlook
To retrieve your email to Outlook, do as the following steps.
1. Start Outlook. Go to 'File' > 'Open & Export' > 'Import/Export' > 'Import from another program or file' > 'Open Outlook Data File'.
2. In the navigation pane, drag and drop the emails, contacts, other folders from .pst file to your existing Outlook folders.
Conclusion
If the Microsoft Outlook has stopped working, many business works may suspend, which will bring a lot of inconveniences, even economic loss. Although there are several manual ways you can take to solve the problem, they are complicated to a different degree. Therefore, if Outlook errors cause any data loss, you'd better use a professional data recovery application to help you out, like EaseUS Data Recovery Wizard recommended her.